1. How long is the warranty period?
The electric scooter frame is covered by a one-year warranty, while the battery is covered for six months. For full warranty terms and conditions, please view our warranty policy.
2. Is the electric scooter waterproof?
The electric scooter can withstand everyday splashes without damage or performance issues. However, do not submerge it in water. For your safety, we recommend avoiding riding in the rain.
3. How can I purchase accessories?
If you wish to purchase accessories, please contact the seller's customer service center.
4. Does the delivery include a seat?
Some scooters come with a seat, while others do not. Please refer to the product details page or contact customer service for confirmation.
5. How long will it take to receive my electric scooter?
We typically process and ship orders within 1 business day. Shipping usually takes 3-7 business days.
6. Is this an authentic Kukirin product?
Yes, this is an authentic Kukirin product. After receiving your electric scooter, you will be able to access professional after-sales support through our customer service team.
7. How long does it take to charge the electric scooter?
Charging time varies by model and is typically around 7–10 hours. The exact duration depends on the product specifications. To ensure battery longevity and safe use, it is recommended to use the original charger.
8. How do I request after-sales service if my electric scooter has an issue?
Please provide your order number and a detailed description of the issue. Attaching photos or videos can help speed up the communication process. Contact our customer support team, and we will provide a solution as soon as possible.
9. Can the battery be replaced if it is damaged?
Yes, the battery is a replaceable component. If it is damaged due to a quality issue within the warranty period, we will replace it free of charge. If the warranty has expired, we offer a paid replacement service.
10. What should I do if the scooter is damaged during shipping?
If you notice any damage to the packaging or the scooter upon delivery, please take photos immediately and contact our customer service team. We will assess the situation and provide either a replacement or compensation accordingly.
