Shipping to:
We currently ship to selected European Union countries supported by our shipping policy,including:
Austria, France, Netherlands, Sweden, Spain, and Italy.
How does my order get processed?
Orders placed on kukirindirect.com are fulfilled using trusted logistics carriers, including DHL, DPD, UPS, and GLS.
Orders are typically dispatched from EU-based warehouses in Poland within 1 business day after order confirmation.
Order Cut-off Time:
Orders placed before 14:00 (2:00 PM, CET) from Monday to Friday will be processed on the same business day.
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Shipping Time:
Estimated delivery time: 3–7 business days.
Note: The estimated delivery time is provided for reference only and may vary depending on destination, holidays, logistics conditions, weather, or other factors beyond our control.
Why shipment delay?
In most cases, delivery delays may be caused by public holidays, extreme weather conditions, or carrier-related delays.
If you require further assistance, please contact our customer service team.
My order never arrives. What should I do?
If you have not received your package within the estimated delivery timeframe, please follow the steps below:
Missing items or damaged items?
If your order arrives with missing items or is damaged, please contact us as soon as possible. We kindly ask that you notify us of any missing items or issues within 3 business days of receiving the order so we can assist you promptly.
Customer Support:
Email: support@kukirindirect.com
Phone: +852 46092949
Address: UNIT 11, 9/F THE CLOUD NO.111 TUNG CHAU ST, TAI KOK TSUI, HONG KONG
