The electric scooter can withstand everyday splashes without damage or performance issues. However, do not submerge it in water. For your safety, we recommend avoiding riding in the rain.

If you wish to purchase accessories, please contact the seller's customer service center.

Some scooters come with a seat, while others do not. Please refer to the product details page or contact customer service for confirmation.

We typically process and ship orders within 1-2 days. Shipping usually takes 3-7 days.

Yes, this is 100% an authentic Kukirin product. Upon receiving your electric scooter, you will have access to Kukirin’s professional after-sales service and support.

The charging time is approximately 4-6 hours. To ensure battery longevity and safety, we recommend using the original charger.

Please provide your order number and a detailed description of the issue. Attaching photos or videos can help speed up the communication process. Contact our customer support team, and we will provide a solution as soon as possible.

Yes, the battery is a replaceable component. If it is damaged due to a quality issue within the warranty period, we will replace it free of charge. If the warranty has expired, we offer a paid replacement service.

If you notice any damage to the packaging or the scooter upon delivery, please take photos immediately and contact our customer service team. We will assess the situation and provide either a replacement or compensation accordingly.